Ransomware: keep communicating calmly and clearly
In the event of a ransomware attack, your systems are locked and criminals demand a ransom. CrisisRadar helps you to inform staff, customers and partners quickly and clearly, without panic and without guesswork.
What happens
One morning, the systems stop working. Files have been encrypted and a message appears on the screens in which criminals are demanding a ransom. Staff cannot access their work and do not know what to tell customers. Customers and partners soon realise that something is wrong. They call, email and ask for an explanation. At the same time, it is not yet clear exactly what has happened or whether any data has been stolen. There is a need for a single, clear line of communication, so that nobody communicates the wrong information on their own initiative.
From alert to clear communication
Quick overview
Summarise the current situation and who you need to inform in a single crisis overview.
One clear line
Provide staff, customers and partners with the same factual message.
Reporting in good time
Notify the supervisory authority and those affected in good time in the event of a potential data breach.
Who collaborates in this scenario
CrisisRadar brings all the parties involved into line, with a single shared situational picture.
- Staff know what they can and cannot say
- Customers and partners kept informed in a timely and honest manner
- No speculation, only confirmed facts made public
- Regulatory authority and stakeholders informed in good time
Well prepared for this scenario?
In a short demo we show you how CrisisRadar helps, from preparation to the first minute of the crisis.