Privacy Policy
How we handle your data and privacy — clearly and in plain language.
Introduction
CrisisRadar B.V. (hereinafter: “we”, “us” or “our”) respects the privacy of all users of our website and services. In this privacy policy, we explain what personal data we collect, why we do so and how we handle it.
This policy applies to the use of the website crisisradar.com and all services provided by CrisisRadar B.V. By using our website and services, you agree to this privacy policy.
Who is responsible for your data?
CrisisRadar B.V. is the data controller for the processing of personal data as described in this privacy policy.
What personal data do we collect?
We collect and process the following data:
- Contact details: name, email address, telephone number, job title and organisation.
- Account details: username, encrypted password and user role.
- Usage data: how you use our services, such as login times, features used and preferences.
- Communication data: the content of messages you send or receive via our platform.
- Technical data: IP address, browser type, device, operating system and other technical information.
Why do we collect this data?
We use your data to:
- provide and improve our services;
- personalise your user experience;
- send you important information about our services;
- respond to your queries and requests;
- analyse and improve the use of our services;
- to comply with legal obligations.
Privacy-first approach
Your privacy is our top priority. That is why we only collect what is strictly necessary and keep your data in the Netherlands.
- Choice in AI use: we offer both local processing (on your own systems) and external processing. We make that choice together with you.
- Only necessary data: we do not collect more than is necessary for our services.
- Protection of personal information: where possible, we automatically anonymise personal information contained in messages.
- No resale: we never sell your data to third parties.
Who do we share your data with?
We only share your data with:
- Service providers: parties that help us deliver our services, such as hosting providers and support teams.
- Government bodies: only where we are legally obliged to do so.
All our service providers are bound by strict confidentiality and may only use your data to provide services to us.
How long do we keep your data?
We do not retain your data for longer than is necessary. Our retention periods are as follows:
- Contact details: for as long as you use our services, plus up to 2 years thereafter.
- Account details: for as long as you have an active account, plus up to 30 days after closure.
- Usage data: up to 2 years.
- Communication data: for a maximum of 1 year after sending or receiving.
- Technical data: up to 30 days.
Security of your data
We protect your data against misuse, loss and unauthorised access using appropriate measures:
- robust security measures to ensure that only authorised persons can access your data;
- strict access controls for all systems;
- regular security checks;
- staff training in data protection;
- storage in secure data centres in the Netherlands.
Your rights
Under the AVG (GDPR), you have the following rights:
- Right of access: to know what data we process about you.
- Rectification: to have incorrect or incomplete data corrected.
- Right to be forgotten: to have your data deleted.
- Restriction: to have the processing temporarily suspended.
- Data portability: to receive your data in a commonly used format.
- Objection: object to the processing of your data.
Would you like to exercise these rights? Please email privacy@crisisradar.com.
Changes to this privacy policy
We may amend this policy from time to time. We will publish any changes on this page. We recommend that you check this page occasionally. The date of the last amendment is shown at the top.
Contact
Do you have any questions about this privacy policy or the processing of your data? Please feel free to contact us:
CrisisRadar
B.V.
Email: privacy@crisisradar.com
General enquiries: info@crisisradar.com
Telephone: 0318 - 734 767