IT outages in the healthcare sector: systems down, care continues
If the patient records, alarm and medication systems fail, care provision comes under pressure. CrisisRadar helps healthcare organisations to quickly inform staff, families and partners and ensure that care continues.
What happens
An IT failure or a power cut causes key systems in the healthcare facility to fail. The electronic patient record (EPR) is inaccessible, the alarm system is no longer working and the medication system has also crashed. Staff have to fall back on emergency procedures and work on paper.
Meanwhile, care for residents and patients must continue as normal. Staff need clear instructions quickly about what is and isn’t working. Families want to know whether their loved ones are safe. Managers, the IT department and any care partners must all have the same, up-to-date picture of the situation in order to make the right decisions.
From alert to clear communication
Overview of absences
Keep track of which systems are down and which emergency procedures apply in a single crisis overview.
Get information quickly
Reach staff directly with instructions, even if the usual systems are down.
Monitoring continuity
Coordinate with IT and partners and keep family members informed, so that care can continue safely.
See it in practice
A brief walkthrough of an ECD (electronic care record) outage in CrisisRadar: from the situational picture and the facts to the response plan, the continuity plans and the communication.
How this scenario looks in CrisisRadar
Real screens from an ECD outage in CrisisRadar: from situational assessment and emergency instructions to the family update, all based on the same information.
One situational picture for the entire team
Title, status, phase and the key message in a single overview. The board, care management, IT and communications work with the same information, no scattered chat messages and emails.
Recording and weighing the facts
Confirmed and uncertain facts with their source: which systems are down, which emergency procedures apply and what is still uncertain.
Roles, permissions and external parties
Your own crisis team (director, care manager, IT/CISO, elderly care physician, data protection officer, spokesperson) with roles and permissions.
Response plan by phase
The ECD outage response plan by phase: from falling back on paper medication administration records and double medication checks to controlled restoration.
One message to all audiences
A key message, clear instructions for care staff and a reassuring message to families, ready to share through your own channels.
Public status page
Families and partners in the care chain follow the current status and the recommended actions on your own, recognisable page with a unique link.
Ready for the healthcare reporting obligations
Care institutions operate under NEN 7510 and the GDPR. In the event of a serious incident or a data breach, strict deadlines apply. CrisisRadar helps you make the right report on time and record everything.
NEN 7510 and GDPR
Health data are special categories of personal data (GDPR Article 9). Secure information in accordance with NEN 7510 and record measures and decisions.
IGJ serious-incident report (Wkkgz)
You report a serious incident to the Health and Youth Care Inspectorate within 3 working days; investigation and reporting follow afterwards.
Data breach within 72 hours
If personal data are involved, you report the data breach within 72 hours to the Dutch Data Protection Authority. CrisisRadar keeps track of the clock.
Who collaborates in this scenario
CrisisRadar brings all the parties involved into line, with a single shared situational picture.
- Provide staff with clear emergency instructions as quickly as possible
- Family informed without causing unnecessary concern
- Close links with IT and healthcare partners
- Better safeguards for continuity of care
Well prepared for this scenario?
In a short demo we show you how CrisisRadar helps, from preparation to the first minute of the crisis.