Large-scale IT disruption: staying calm and maintaining direction in the event of a failure
A nationwide IT failure brings government services, banks and the healthcare sector to a standstill all at once. CrisisRadar helps organisations to communicate quickly with the public and businesses about the impact, the alternatives and the recovery process.
What happens
A faulty software update brings computers used by government bodies, banks, hospitals and businesses across the country to a standstill. Digital services grind to a halt, air traffic is disrupted and healthcare systems fail. Modern society relies entirely on digital infrastructure.
Within twenty minutes, millions of citizens and thousands of businesses need to know what is happening: which services have been affected, what alternatives are available and when services are expected to be restored. Citizens are not familiar with manual procedures, so communication must be simple and clear.
From alert to clear communication
Impact triage
Identify which services and processes have been disrupted and prioritise areas such as healthcare and public order.
Viable alternatives
Set out clear emergency procedures and manual backups for each type of organisation.
One line to everyone
Communicate with members of the public, businesses and the press simultaneously, providing real-time updates on the recovery.
See it in practice
A brief walkthrough of a major incident on a hosting platform in CrisisRadar: from the situational picture and the facts to response plans, business continuity and communication with business customers.
How this scenario looks in CrisisRadar
Real screens from a major incident on a hosting platform in CrisisRadar: from situational assessment and restoration to communication with business customers.
One situational picture for the entire team
Title, status, phase and the key message in a single overview. The Incident Commander, SRE, service desk and communications work with the same information.
Recording and weighing the facts
Confirmed and uncertain facts with their source: which service has been affected, what the likely cause is and what the impact is for customers.
Roles, permissions and external parties
Your own major incident team (Incident Commander, Communications Lead, Lead SRE, storage engineer, service desk, scribe, CTO) with roles and permissions.
Response plan by phase
The major incident response plan by phase: from investigating and identifying to monitoring and the root cause analysis afterwards.
One message to all audiences
A key message and a business customer update with a clear commitment about the next update, ready to share via the status page.
Public status page
Customers follow the status (investigating, identified, monitoring) and the expected restoration time on your own status page with a unique link.
Ready for NIS2 and your SLA commitments
Managed IT and hosting services are an important entity under the Cybersecurity Act (NIS2). In the event of a significant incident, reporting deadlines apply. CrisisRadar helps you make the report on time and keep customers informed transparently.
Cybersecurity Act (NIS2)
You report a significant incident to the NCSC and the CSIRT: early warning within 24 hours, notification within 72 hours, final report within 1 month.
Continuity and SLA
Restore in accordance with your major incident process with clear customer updates; record the timeline for the root cause analysis and your SLA accountability.
Data breach within 72 hours
If personal data are involved, you report the data breach within 72 hours to the Dutch Data Protection Authority.
Who collaborates in this scenario
CrisisRadar brings all the parties involved into line, with a single shared situational picture.
- Less panic thanks to clear alternatives
- A quick overview of affected services and processes
- Emergency procedures in the right place
- Less damage thanks to rapid communication
Well prepared for this scenario?
In a short demo we show you how CrisisRadar helps, from preparation to the first minute of the crisis.