Payment system disruption: reassuring customers
In the event of a major disruption to payment systems, customers are immediately left high and dry. CrisisRadar helps banks to reassure customers quickly and keep the regulator and the press clearly informed.
Wat er gebeurt
Due to a technical issue, online banking is no longer working and payments are failing. Customers cannot use their debit cards, make bank transfers or check their balances. This is causing disruption in shops and at checkouts, and the volume of enquiries to customer service is rising rapidly. Many questions and complaints are appearing on social media, and some of the posts are inaccurate. The bank must quickly let people know what is going on, what customers can and cannot do at the moment, and when there will be further updates. At the same time, the regulator and the press want reliable, up-to-date information.
Van melding tot heldere communicatie
An overview of the impact
Keep track of alerts, social media and news about the disruption all in one place.
Reassuring customers
Quickly and clearly explain what’s going on and what customers can do now.
Supervision and the press at
Keep the regulator and the press informed with the same, up-to-date information.
Wie samenwerkt in dit scenario
CrisisRadar brengt alle betrokken partijen op één lijn, met één gedeeld crisisbeeld.
- Keeping customers informed quickly and accurately
- Less pressure on customer service
- Regulatory authority and the press to be informed in good time
- Less anxiety thanks to calm, clear communication
Goed voorbereid op dit scenario?
In een korte demo laten we zien hoe CrisisRadar u helpt — van voorbereiding tot de eerste minuut van de crisis.