DDoS attack: providing a prompt update on the disruption
In the event of a DDoS attack, your website or service suddenly becomes unavailable. CrisisRadar helps you quickly let customers and members of the public know what is happening and what alternatives are available.
Wat er gebeurt
Your website or online service is overwhelmed by traffic and goes down. Customers and members of the public can no longer log in, place orders or submit requests. The first questions and complaints soon start appearing on social media. It is not yet clear how long the disruption will last. People want to know whether it’s their own fault, whether something has been hacked and what they should do now. By providing clear and timely explanations, you can prevent anxiety and keep people informed until the service is up and running again.
Van melding tot heldere communicatie
Picture fault
Keep track of reports and alerts so you know what’s going on and where.
Get information quickly
Let customers and members of the public know within seconds that there is a disruption.
Offering an alternative
Direct people to a different route, telephone number or counter.
Wie samenwerkt in dit scenario
CrisisRadar brengt alle betrokken partijen op één lijn, met één gedeeld crisisbeeld.
- Customers and members of the public are quickly informed of the disruption
- Fewer enquiries and complaints via telephone and social media
- Clear alternatives whilst the service is down
- One clear message across all channels
Goed voorbereid op dit scenario?
In een korte demo laten we zien hoe CrisisRadar u helpt — van voorbereiding tot de eerste minuut van de crisis.