DDoS attack: providing a prompt update on the disruption
In the event of a DDoS attack, your website or service suddenly becomes unavailable. CrisisRadar helps you quickly let customers and members of the public know what is happening and what alternatives are available.
What happens
Your website or online service is overwhelmed by traffic and goes down. Customers and members of the public can no longer log in, place orders or submit requests. The first questions and complaints soon start appearing on social media. It is not yet clear how long the disruption will last. People want to know whether it’s their own fault, whether something has been hacked and what they should do now. By providing clear and timely explanations, you can prevent anxiety and keep people informed until the service is up and running again.
From alert to clear communication
Picture fault
Keep track of reports and alerts so you know what’s going on and where.
Get information quickly
Let customers and members of the public know within seconds that there is a disruption.
Offering an alternative
Direct people to a different route, telephone number or counter.
Who collaborates in this scenario
CrisisRadar brings all the parties involved into line, with a single shared situational picture.
- Customers and members of the public are quickly informed of the disruption
- Fewer enquiries and complaints via telephone and social media
- Clear alternatives whilst the service is down
- One clear message across all channels
Well prepared for this scenario?
In a short demo we show you how CrisisRadar helps, from preparation to the first minute of the crisis.