Plane crash: communicating carefully and promptly
An aviation incident affects people all over the world and requires careful communication under intense pressure. CrisisRadar helps airports and airlines to keep families, the media and the authorities informed simultaneously and in the right tone.
What happens
A passenger aircraft crashes on landing. Part of the terminal has to be evacuated and air traffic has come to a standstill. Passengers’ families, the international media, embassies and the authorities all have different information needs, and everyone wants to know what is happening straight away. Within ten minutes, families must be provided with a safe place and initial information, the press must receive factual reports, and tens of thousands of travellers at the airport must know what to do. Any wrong word or poor timing can exacerbate trauma.
From alert to clear communication
At-a-glance overview
Immediately consolidate the incident, the parties involved and the information requirements into a single crisis overview.
Families first
Set up a family information centre as soon as possible and send out carefully worded messages that strike the right tone.
Each target group separately
Draft appropriate messages simultaneously for families, the media, the authorities and airport staff.
See it in practice
Volg een noodlanding op de luchthaven minuut voor minuut: van het eerste signaal tot een situatie onder controle, met ondertiteling in 27 talen.
Who collaborates in this scenario
CrisisRadar brings all the parties involved into line, with a single shared situational picture.
- Families were quickly looked after and given detailed information
- The press and the authorities need factual, unambiguous information
- Travellers at the airport are quickly briefed
- International parties involved at an early stage
Well prepared for this scenario?
In a short demo we show you how CrisisRadar helps, from preparation to the first minute of the crisis.