Plane crash: communicating carefully and promptly
An aviation incident affects people all over the world and requires careful communication under intense pressure. CrisisRadar helps airports and airlines to keep families, the media and the authorities informed simultaneously and in the right tone.
Wat er gebeurt
A passenger aircraft crashes on landing. Part of the terminal has to be evacuated and air traffic has come to a standstill. Passengers’ families, the international media, embassies and the authorities all have different information needs, and everyone wants to know what is happening straight away. Within ten minutes, families must be provided with a safe place and initial information, the press must receive factual reports, and tens of thousands of travellers at the airport must know what to do. Any wrong word or poor timing can exacerbate trauma.
Van melding tot heldere communicatie
At-a-glance overview
Immediately consolidate the incident, the parties involved and the information requirements into a single crisis overview.
Families first
Set up a family information centre as soon as possible and send out carefully worded messages that strike the right tone.
Each target group separately
Draft appropriate messages simultaneously for families, the media, the authorities and airport staff.
Wie samenwerkt in dit scenario
CrisisRadar brengt alle betrokken partijen op één lijn, met één gedeeld crisisbeeld.
- Families were quickly looked after and given detailed information
- The press and the authorities need factual, unambiguous information
- Travellers at the airport are quickly briefed
- International parties involved at an early stage
Goed voorbereid op dit scenario?
In een korte demo laten we zien hoe CrisisRadar u helpt — van voorbereiding tot de eerste minuut van de crisis.