Fire destroys both data and backups: communication and recovery
A fire destroyed not only the primary data, but also the backup stored in the same safe. CrisisRadar helps you to inform customers and partners in good time, coordinate the recovery process and monitor business continuity.
What happens
A fire in the building has knocked out the server room. The primary data has been lost, and the backup was stored in the same safe and has also been destroyed. Services are down and customers are realising that something is wrong. Now you need to act quickly. Customers and partners want to know what is going on and when everything will be up and running again. Internally, the recovery process must get underway and everyone must be on the same page. Honest and timely communication prevents unrest and maintains trust, even if the recovery takes longer than expected.
From alert to clear communication
Overview and impact
Quickly identify which services are down and who is affected.
Keeping customers and partners informed
Be clear and honest about what’s going on and when you’ll know more.
Coordinating recovery
Keep everyone involved informed of the progress of the repairs.
Who collaborates in this scenario
CrisisRadar brings all the parties involved into line, with a single shared situational picture.
- Keeping customers and partners informed quickly and honestly
- Less anxiety thanks to timely updates on the recovery
- Everyone within the organisation works on the basis of the same understanding
- Maintaining confidence during a long-term recovery
Well prepared for this scenario?
In a short demo we show you how CrisisRadar helps, from preparation to the first minute of the crisis.