Aggression or violence in the care sector: safety first, then aftercare
A serious incident calls for swift action and calm communication. CrisisRadar helps mental health and care organisations to ensure the safety of staff and service users, keep families informed and arrange aftercare.
What happens
A serious incident involving aggression or violence occurs within a mental health or care facility. The situation is tense and may be unsafe for staff and service users. Staff intervene in accordance with established procedures and call in external assistance where necessary. Once the situation is safe, there is a need for calm and clarity. Staff and clients involved need support and aftercare. Family members want to know whether their loved one is all right. Managers, confidential advisers and, if necessary, the police must share a clear and consistent picture of the situation, so that the right people receive the right support at the right time.
From alert to clear communication
Providing safety quickly
Alert the relevant people immediately and keep track of the situation in a single crisis overview.
Peace and clarity
Give staff and clients clear instructions, without causing panic or sending out conflicting messages.
Arranging aftercare
Ensure that those affected receive support and provide families with accurate information in a respectful manner.
Who collaborates in this scenario
CrisisRadar brings all the parties involved into line, with a single shared situational picture.
- Staff and clients quickly brought to safety
- Peace of mind through calm, clear communication
- Those affected receive timely support and aftercare
- The family were informed in a factual and respectful manner
Well prepared for this scenario?
In a short demo we show you how CrisisRadar helps, from preparation to the first minute of the crisis.