Telecoms disruption: providing clear and prompt information
A major telecoms or internet outage affects every aspect of daily life. CrisisRadar helps telecoms companies and public authorities to keep customers and members of the public informed quickly and to present a single, clear message together.
What happens
Due to a network fault, mobile and fixed-line internet services have been disrupted across a large area. People are unable to make phone calls, use their debit cards or make payments. The emergency number 112 is also difficult or impossible to reach. Panic is spreading rapidly. Customers want to know what is going on and when the problem will be resolved. Local authorities and emergency services want to tell the public what to do whilst the disruption lasts. Everyone needs the same, reliable information at the same time.
From alert to clear communication
At-a-glance overview
See the extent of the disruption and the reports in a single, clear crisis overview.
Get information quickly
Send updates to customers and members of the public within seconds about the disruption and what to do.
One clear message
Communicate consistently with customers, the press and public authorities at the same time.
Who collaborates in this scenario
CrisisRadar brings all the parties involved into line, with a single shared situational picture.
- Customers and members of the public are quickly informed of the disruption
- Clear instructions whilst phone and card payments are experiencing difficulties
- Less disruption thanks to timely, reliable updates
- Telecom operators and public authorities share the same information
Well prepared for this scenario?
In a short demo we show you how CrisisRadar helps, from preparation to the first minute of the crisis.