Power cut: prompt updates for customers
A major power cut causes immediate concern. CrisisRadar helps network operators and energy companies to provide clear information to households, businesses and critical institutions within minutes.
What happens
A major fault causes a blackout across several provinces. Hundreds of thousands of households are without power and critical infrastructure is failing. The grid operator must quickly provide clarity on the cause, the estimated time for restoration and safety.
Hospitals switch to emergency power, traffic lights fail and telephone lines become overloaded. Fast, reliable communication prevents panic and ensures customer service remains organised. Everyone must receive the same information, from residents to the press.
From alert to clear communication
Fault immediately visible on screen
See which areas and how many connections have been affected in a single crisis overview.
Vulnerable locations first
Give priority to hospitals, healthcare facilities and other critical locations.
Prompt customer communication
Post a service disruption notice on the website, social media and service scripts within minutes.
See it in practice
A brief walkthrough of a large-scale power outage in CrisisRadar: from the situational picture and the facts to the blackout response plan and the public status page.
How this scenario looks in CrisisRadar
Real screens from a large-scale power outage in CrisisRadar: from situational assessment and coordination to public communication.
One situational picture for the entire team
Title, status, phase and the key message in a single overview. Operations, the fault-response team and management work with the same information.
Recording and weighing the facts
Confirmed and uncertain facts with their source, so that decisions on prioritisation and restoration rest on accurate information.
Roles, permissions and external parties
Your own crisis team plus external partners such as TenneT and the safety region, with secure, temporary access.
Response plan by phase
The blackout response plan with steps for each crisis phase: from detection and coordination with TenneT to phased restoration in accordance with the Protection and Restoration Plan.
One message to all audiences
A key message, a message to vulnerable/vital customers and an internal SITREP, ready to share via the outage map and other channels.
Public status page
Customers follow the current status and the expected restoration time on your own, recognisable page with a unique link.
Ready for your sector's reporting obligations
Grid operators are an essential entity under the Cybersecurity Act (NIS2) and the Critical Entities Resilience Act. CrisisRadar helps you make the right report on time and handle customer compensation properly.
Cybersecurity Act (NIS2)
Report a cyber incident to the NCSC: early warning within 24 hours, notification within 72 hours, final report within 1 month. Supervised by the RDI.
Critical Entities Resilience Act (CER)
Since 15 August 2026: alongside cyber, also the physical and all-hazards resilience of critical entities (sabotage, natural disasters, outages). Carry out a risk assessment, take resilience measures and report a significant disruption of your service within 24 hours. Supervised by the RDI.
Energy Act and BH-E/BH-G
Restoration in accordance with the national crisis plans with TenneT/GTS coordination; customer compensation for an interruption longer than 4 hours.
Reporting-deadline timers
CrisisRadar starts the clock and tracks which report is due when and to whom, so that you never miss a deadline.
Who collaborates in this scenario
CrisisRadar brings all the parties involved into line, with a single shared situational picture.
- First customer information online within minutes
- Fewer phone calls thanks to proactive, clear communication
- Critical institutions targeted and informed in good time
- A single, consistent message across all channels
Well prepared for this scenario?
In a short demo we show you how CrisisRadar helps, from preparation to the first minute of the crisis.