Power cut: prompt updates for customers
A major power cut causes immediate concern. CrisisRadar helps network operators and energy companies to provide clear information to households, businesses and critical institutions within minutes.
Wat er gebeurt
A major fault causes a blackout across several provinces. Hundreds of thousands of households are without power and critical infrastructure is failing. The grid operator must quickly provide clarity on the cause, the estimated time for restoration and safety. Hospitals switch to emergency power, traffic lights fail and telephone lines become overloaded. Fast, reliable communication prevents panic and ensures customer service remains organised. Everyone must receive the same information, from residents to the press.
Van melding tot heldere communicatie
Fault immediately visible on screen
See which areas and how many connections have been affected in a single crisis overview.
Vulnerable locations first
Give priority to hospitals, healthcare facilities and other critical locations.
Prompt customer communication
Post a service disruption notice on the website, social media and service scripts within minutes.
Wie samenwerkt in dit scenario
CrisisRadar brengt alle betrokken partijen op één lijn, met één gedeeld crisisbeeld.
- First customer information online within minutes
- Fewer phone calls thanks to proactive, clear communication
- Critical institutions targeted and informed in good time
- A single, consistent message across all channels
Goed voorbereid op dit scenario?
In een korte demo laten we zien hoe CrisisRadar u helpt — van voorbereiding tot de eerste minuut van de crisis.