Fraud or a data breach at a bank: alerting customers and maintaining trust
In the event of large-scale fraud or a data breach, customer trust is at stake. CrisisRadar helps banks and financial institutions to alert affected customers quickly, reassure them and inform the supervisory authorities and the press in a timely manner.
What happens
It appears that there has been a large-scale fraud or a data breach in which customers’ data has been stolen. Customers are at risk of their accounts or data being misused and want to know immediately whether they have been affected and what they should do. At the same time, the regulator and the press expect a prompt and careful response. A single incorrect or belated message could cause lasting damage to trust. Clear, reassuring and unambiguous communication is needed to all parties simultaneously.
From alert to clear communication
At-a-glance overview
Keep track of the impact, the indicators and the news in a single crisis overview.
Alert affected customers
Send targeted instructions to affected customers via all channels in a matter of seconds.
One clear message
Communicate consistently and reassuringly with customers, regulators and the press at the same time.
Who collaborates in this scenario
CrisisRadar brings all the parties involved into line, with a single shared situational picture.
- Affected customers are alerted quickly and in a targeted manner
- Less anxiety thanks to reassuring, clear information
- Regulatory authorities and the press were informed in a timely and thorough manner
- Maintain customer trust as much as possible
Well prepared for this scenario?
In a short demo we show you how CrisisRadar helps, from preparation to the first minute of the crisis.