Legionella in a healthcare facility: act quickly and provide clear information
A Legionella outbreak in the water system requires swift action and careful communication. CrisisRadar helps care homes to keep residents and their families informed and to liaise with the GGD.
What happens
An inspection has revealed the presence of Legionella in the healthcare facility’s water system. This may pose a health risk to vulnerable residents and patients. As a precaution, showers and certain taps have been shut off and additional checks are being carried out. Residents, patients and their families want to know what is happening, what this means for them and what measures are in place. Staff need clear instructions on how to use the water. The ‘GGD’ is helping to devise the approach. It is important that everyone receives the same, reliable information at the same time, so that calm and confidence are maintained.
From alert to clear communication
Overview and measures
Keep track of the outbreak, the closed tap points and the checks in a single crisis overview.
Get information quickly
Reach out directly to residents, patients, their families and staff to inform them of the measures currently in place.
Tuning with the GGD
Communicate clearly and ensure that the approach and message are aligned with the GGD.
Who collaborates in this scenario
CrisisRadar brings all the parties involved into line, with a single shared situational picture.
- Residents and families are kept informed quickly and clearly
- Measures clearly communicated through all channels
- Close liaison with the GGD regarding the approach
- Peace of mind and confidence through reliable information
Well prepared for this scenario?
In a short demo we show you how CrisisRadar helps, from preparation to the first minute of the crisis.